Frequently asked questions about opening your gate by phone.

Your password is correct, but this browser or phone is not linked to your account. That happens, for example, if you use a different browser, open the portal from a browser inside a mail or chat app, log in in a private tab, cleared your website data, or have a new phone.

You fix it by requesting a new link yourself. See the question below.

1. Open the portal in the browser you want to use: Safari on an iPhone or Chrome on Android.
2. Log in with your email address and password.
3. If you see the message that this device is unknown, tap the button that sends you a link to link this device.
4. Open the email you receive, on the same phone, and tap the link. The link works once and is valid for 30 minutes.
5. Tap the button to link this device. You are now logged in and your phone is linked.

Rather watch? See the video on linking again.

Open the link in Safari or Chrome, not in the browser built into your mail app. Such a built-in browser stores its data separately, and the wrong browser would get linked.

The same thing: open the portal on the new phone, log in and request a new link. Once the new phone is linked, only that phone works. The old phone can no longer open the gate.

Check your spam first. Then check that you are logging in with the email address your invitation was sent to. You can request at most one link every five minutes, and three per hour. Still stuck? Contact your manager or us.

After five failed attempts your device is unlinked and your account is blocked for an hour. That protects you against someone guessing your password. After that hour you log in again with your email address and password, and your phone is linked again.

Tap the eye next to the password field to see what you type. Watch for a space at the start or end, and for a capital letter that your phone adds automatically. That last one happens often on Android.

Logging out really logs you out: you have to enter your password again. Your phone stays linked, so you do not need to request a new link. Tip: if you want the gate button always ready, just close the portal without logging out.

Ask your manager to set a new password for you. Then link your phone again, as described above.

There are five plans for the WiFi-only solution: up to 20 users $50 a month, up to 50 users $90, up to 100 users $140 and up to 200 users $200. Above 200 users we quote a custom price. No charge per opening. See all pricing. Installation is one-off and depends on your situation. We quote a MiFi hotspot or Teltonika router per site. Ask for a quote.

Almost certainly. Nearly every gate motor has a terminal for a push button, a so-called dry contact. That is where we connect. The brand and age of the motor do not matter.

No. Your own administrator adds users, resets passwords, sets the language and revokes access, all in the portal. TapIsla takes care of the servers, the database, security and updates. If you get stuck, we will help. See what the portal looks like.

A manager creates the user in the portal. They receive an invitation by email to set a password and activate it on their own phone. The manual for managers explains every step. Or watch the video.

You block the account in the portal and access is gone at once. No remote has to be collected.

Traffic between the module and the TapIsla server is encrypted. Each command is valid briefly and works only once, and each account is linked to one phone. Every opening goes into the log.